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If your organisation's contact details have changed, please advise VNQ of the new details.
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Issue 143


April/May 2015

Volunteering North Queensland Inc.

Unit 6/56 Charles Street, Aitkenvale

Telephone: (07) 4725 5990

Fax: (07) 4725 5996



Hi folks!

Welcome to another edition of Willing and Able. As always, this issue is packed full of news and info, including details of training workshops, network meetings, ANZAC services and a number of Grants opportunities. There is also info on National Volunteer Week and the revision of the National Standards by Volunteering Australia, as well as some news about myGov, a number of good resources, a farewell, a reminder about the NBN and an article on workplace safety. There is even a recipe for an old favourite at this time of year, ANZAC biscuits!

So I hope you will sit down and relax and enjoy this edition of Willing and Able!



Credit where credit is due. Most of the information on the website and in this newsletter wouldn't be possible without the help of all the organisations who send VNQ information about special events or new resources that they want known. Thank you, all!

A special thanks to everyone who contributed articles especially written for this issue.

VNQ Website:

VNQ Email:

VNQ ABN: 89 493 383 445

Volunteering Quotations

"The smallest act of kindness is worth more than the grandest intention." - Oscar Wilde

"The world is hugged by the faithful arms of volunteers." - Terri Guillemets

"How far that little candle throws his beams! So shines a good deed in a naughty world."
- William Shakespeare (play: Merchant of Venice)

More Volunteering Quotations

"How wonderful it is that nobody need wait a single moment before starting to improve the world."
Anne Frank

"If you want to lift yourself up, lift up someone else."
Booker T. Washington

"Volunteers are the only human beings on the face of the earth who reflect this nation's compassion, unselfish caring, patience, and just plain loving one another."
Erma Bombeck

"Unselfish and noble actions are the most radiant pages in the biography of souls."
David Thomas

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Volunteer Managers Network Meeting & Training Session

Here are the details for the next Volunteer Managers Network Meeting & Training Session.

June 18 - 9:30am-12:00noon
(morning tea will be provided)
VNQ Training Room
6/56 Charles Street - Aitkenvale

RSVPs Essential - Ph: 4725 5990


VNQ's Networking meetings are held bi-monthly and are a great opportunity for people in the community sector to meet each other, network and share their experiences, knowledge and learning. Attendees can suggest topics for discussion, guests or issues.

For more information, please contact VNQ on:
Ph: 4725 5990

Changing Details

Recently, several posted copies of Willing & Able have been returned due to the recipients changing business names or moving to new premises.

If your organisation changes your contact numbers or postal details, please let VNQ know so we can update our records.

Also, if you currently receive a posted copy of Willing & Able but would prefer to receive it via email, please let VNQ know so we can add you to the mail-out list. Thank you.


Contact VNQ on:
Ph: 4725 5990 or


NBN Reminder

The NBN is still being rolled out throughout the city.

If you haven't already changed over to the NBN, don't forget that some areas of Townsville will lose their existing phone lines in June. After that, households in those areas will no longer have access to a landline phone or Internet service. Even if you don't have the Internet, or don't want it, you will still need to change over to the NBN if you want a home telephone.

Check your area's rollout progress and more at:


Core 2015 Training Program
Community Skilling Series

Presenter: Gerard Byrne & Guest Speakers
Time: 9:00am-12noon
Venue: VNQ Offices
Bookings Essential - limited places


Management Committee Essentials
May 02

Marketing for Community Groups
July 04

Project and Event Management
September 05

Grants Planning for 2016
November 07


More details & training will be announced through the year on VNQ's Website - Training page.


For more details or bookings contact:
Volunteering North Queensland Inc
Ph: 4725 5990 or

VNQ's Offices are located at:
Unit 6/56 Charles St - Aitkenvale

VNQ's training program is run in partnership with the Townsville City Council & Austin Tax Accounting Pty Ltd. tcc_bwlogosmall.jpg


If you're on Facebook, why not look up VNQ, make a comment or add yourself to VNQ's friends list?

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Farewell to Ivan Green

After more than 2 decades of working with 99.9 Live FM as a volunteer and then paid Station Manager, Ivan Green is moving on.

His association with Live FM began in 1994 after a group of local residents, Brian Bettridge, the late Michael Straume and Hal Short, the President of Radio Rhema New Zealand birthed the idea to have a Christian radio station in Townsville.

At the time, Radio 4TTT was the only community radio in Townsville and was broadcasting some Christian programs. But the dream to have a dedicated Christian radio station was very exciting. A steering committee, the Townsville Christian Broadcasters Incorporated, trading as Radio Rhema North Queensland was formed and a breakfast held to raise interest and launch the station.

Plans for a test run in 1993 went awry but the group overcame their disappointment and continued to seek finance and purchase necessary equipment to get the station up and running.

Ivan, in consultation with several experienced persons who made their time and skills available to the station, was instrumental in organising much of the technical aspects of the station. Success came after overcoming many obstacles and in 1994 the station went to air broadcasting from a studio set up in Ivan's brother's bedroom. Unfortunately, after thirty minutes of broadcasting, the test was aborted due to equipment failure. The two week test was lost and the disappointment was indescribable.

But in spite of the setback the group persevered and in December 1994 the station successfully broadcasted from newly acquired premises on Victoria Bridge.

By this time Ivan had been elected to the Board of Management and was also appointed to fill the role of Sales and Marketing. He was also responsible for managing the technical aspects of the station and it wasn't long before his suggestion to purchase the station's first transmitter was adopted. After that first successful test, he was made Station Administrator.

Only a few months later, the Station relocated to the Salvation Army building in Blackwood Street and commenced weekend broadcasts. The station, for various reasons, relocated to 108 Flinders Street where it continued to broadcast for seven years.

In February 1995, Ivan was appointed Assistant Station Manager in a voluntary capacity and the following year he was employed as Station Manager, before eventually taking on his present role of General Manager.

In November 1997, Radio Rhema was granted a permanent licence and changed its name to 99.9 Live FM.

In 2002, the station purchased its current home at 96 Dearness Street, Garbutt, where it continues to operate today.

During his years with Live FM, Ivan has seen the fulfilment of a vision for a family friendly radio station, bringing hope and encouragement to its many listeners. His professionalism and sacrificial commitment of time and abilities have contributed so much towards the development of the station from an amateur broadcasting facility to the professional radio station it is today.

Ivan we thank you for your inspirational service to the community and wish you all blessings in the next stage of your life journey.


On behalf of Volunteering North Queensland Inc.


Changes to Letter Delivery - myGov Services

If you or your organisation have a myGov account, then you may be seeing some changes to how you receive messages from myGov and some of its linked services.

Messages are now delivered via an online inbox rather than through the post.

If you prefer to receive your messages through the post, you can change your preferences for most of the individual services.

This applies to letters from:

  • myGov
  • Centrelink
  • Child Support
  • Medicare
  • The Australian Taxation Office (no opt out)

For full details, log into your myGov account at:

Page 3


Job Safety Analysis

Hello everyone, and very best wishes for 2015. I trust that the year will be personally and professionally rewarding, but as we really get stuck into our work again, I ask you all not, at any time, to be complacent about workplace safety.

My years in the Air Force included much involvement in safety auditing, safety committee meetings (yes, the RAAF has them too), incident investigation and reporting, safety training, and just talking to people about work safety. So for this edition of 'Willing and Able', I thought I'd share how we analysed the safety aspects of jobs: a simple procedure that can be applied to any job in any workplace. Some kind of analysis should be used for all newly created jobs or changed jobs!

There are five steps to the job safety analysis (JSA), being:

a. select the job, and break it down into tasks,
b. check each task for hazard/s,
c. identify action control,
d. record findings on a JSA worksheet, and
e. review the JSA, and update (as necessary), the JSA worksheet

For (a), each step describes what needs to be done, in order of occurrence. It is just a task list in order of occurrence, and each statement starts with an action verb, e.g. 'position', 'remove', 'place', etc. It's important that the steps are not too fine, or too broad.

For (b), each step identified in (a) is studied for possible hazards, or potential for accident. Questions to ask include 'can someone be struck by anything whilst doing this job', 'can anyone strike forcibly or come into accidental contact with ….', 'can anyone strain or over-exert themselves', 'can pollution to the environment occur', 'can anyone be exposed to noise, gas, fumes, slip, fall'. These are only a few examples.

For (c), decide and detail what hazard control actions should be considered: removal, isolation, replacement, administration, PPE, for a given situation, e.g. can a hazard be removed completely, can it be replaced by something that will be less hazardous, is PPE necessary.

For (d), set up a job safety spreadsheet, listing each step identified at (a) numerically, the hazards identified at (b), and appropriate control actions (c). It is important that the worksheet is held at the site of each job, for quick reference and review. It is similarly important that new staff-members being introduced to the particular job, are briefed on the JSA, and invited to contribute to future reviews of the job's duties.

For step (e), regular reviews of each job are important. Duties within jobs do change (additional or reduced responsibilities), so it is important that people are aware of those changes, and how the changes impact upon the safety of their position. It is recommended that a JSA review is a safety committee agenda item at least annually, and subject of a detailed written report to the board.


Clement PLATH
VNQ WHS Co-ordinator


National Volunteer Week
May 11-17

Give Happy. Live Happy.

National Volunteer Week is held annually each May and is a great opportunity to acknowledge, thank and celebrate the tireless volunteers in our community and the incredible work they do in so many ways.

It's easy to underestimate the work of volunteers as they so often work in the background or behind the scenes, but each and every volunteer is a vital cog in a wheel that provides important support and service in almost every area of the community. With over six million volunteers across Australia giving their skills, knowledge and time to help others, it's fair to say that life would be very different for all of us without them.

Volunteers work to make people happy, but studies have shown that volunteers are also happier for being able to give something back to the community. That's why this year's theme for National Volunteer Week is 'Give Happy. Live Happy.'


Visit Volunteering Australia's National Volunteer Week website for full details, as well as resources available for download and items to purchase.

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Current Grants

Here is a list of some grants that are currently available for grants and/or funding opportunities.

Please visit the websites for full details.


Aboriginal Benefits Foundation Grants
Closing Date: Ongoing

Active in Parks - Local Champions Grants
Closing Date: Ongoing

Australian Artists Grant
Closing Date: May 16, 2015

Australian Communities Foundation Funding
Closing Date: Ongoing

Coopers Brewery Foundation Grants
Closing Date: Ongoing

Commbank Cricket Club Sponsorship
Closing Date: August 09, 2015

Elite Indigenous Travel & Accommodation Assistance Program
Closing Date: Ongoing

Google Ad Grants
Closing Date: Ongoing

Inger Rice Foundation Grants
Closing Date: Ongoing

Matana Foundation for Young People
Closing Date: Ongoing

New Enterprise Incentive Scheme (NEIS)
Closing Date: Ongoing

Performer's Trust Foundation Grants
Closing Date: Ongoing

Register of Cultural Organisations
Closing Date: Ongoing

Saluting Their Service Commemorations Grants Program
Closing Date: Ongoing

Sidney Myer Fund - Education Program
Closing Date: Ongoing

Sunsuper's Dreams for a Better World Program
Closing Date: Ongoing

The Indigenous Social Enterprise Fund
Closing Date: Ongoing

The JobAccess Employment Assistance Fund
Closing Date: Ongoing

Veteran and Community Grants
Closing Date: Ongoing


National Standards

The 'National Standards for Volunteer Involvement' are being significantly revised by Volunteering Australia. A draft of the new version is available for download on their website at: (PDF File Link)

A feedback survey for this revision draft closed on April 10, 2015.


Full details on both the National Standards and the revision progress are available on the Volunteering Australia website.

A free copy of the current version of the 'National Standards for Involving Volunteers in Not for Profit Organisations' is also available for download.

Page 5


Anzac Day
April 25

April 25, 2015 marks the 100 year anniversary of the ANZAC landing at Gallipoli.

Townsville's main ANZAC ceremony will be held at ANZAC Park - The Strand, followed by a parade to Jezzine Barracks where 2 big screens have been set up with live telecast of the Gallipoli Dawn Service at 11:30am as well as other events during the day.


Commemorative Ceremonies

ANZAC Park - 5:30am
(live simulcast to Jezzine Barracks)

Magnetic Island
Alma Bay - 5:30am
(4am ferry service available)

Brolga Park Cenotaph - 5:30am

Thuringowa Cenotaph - 5:40am

RSL Memorial - Balgal Beach - 5:40am

Black River
Brabon Park Cenotaph - 5:45am

Townsville General Hospital
Paediatric Gardens - 5:50am

Alligator Creek
Recreation & Bowls Club - 6:00am


Other Services

RSL Pilgrimage & Service - 8:00am
War Cemetery - Belgian Gardens Cemetery

Mater Hospital Memorial Service - 8:00am

Palm Island Parade - 9:30am

Giru Parade - 9:30am
Police Station to Cenotaph

Rollingstone Morning Service - 10:00am
RSL Memorial - Balgal Beach

Woodstock Memorial Service - 10:00am
Woodstock Church

Thuringowa RSL Parade - 10:00am
Rodeo Ground to RSL Sub-Branch


For more details on ANZAC Day Ferry times, contact: Sealink Qld
Ph: 4726 0800 or


Lest We Forget


ANZAC Biscuits

A favourite in many households at this time of year.

Makes: 36
Preparation Time: 15 minutes
Cooking Time: 25 minutes


1 cup rolled oats
1 cup plain flour (sifted)
1 cup brown sugar
1 cup desiccated coconut
125g butter (chopped)
1 tbsp golden syrup
1 tsp bicarbonate of soda
2 tbsp boiling water



  1. Preheat oven to 160°c.
  2. Lightly grease 3-4 baking trays.
  3. In a bowl, lightly mix the oats, flour, sugar and coconut until combined.
  4. In a small pan, combine the butter and golden syrup and stir over low heat until melted.
  5. In a small bowl or cup, add the boiling water to the bicarbonate of soda and mix.
  6. Stir the soda mixture into the butter mixture.
  7. Pour the butter mixture into the dry ingredients and mix well.
  8. Roll teaspoons of the mixture in your hands to form balls. Place out on trays, leaving 4cm between them to allow for spreading. Press lightly with the back of a spoon to flatten a little.
  9. Bake for 15-20 minutes until golden.
  10. Allow to stand on the trays for 5 minutes before transferring to a wire rack to cool.

Page 6


Whether you need an image for a presentation or website, or you're researching something specific, the Internet has some great resources. Here are a few good ones that you might not know about.


British Pathé

British Pathé have over 85,000 historical videos free to view on YouTube.

This collection is an incredible video documentation of life in the 20th Century.

British Pathé

Getty Publications

Getty Publications host a virtual library of many titles from their archives, free to view online or download in PDF format. Included are titles from:

  • J. Paul Getty Museum
  • Getty Conservation Institute
  • Getty Research Institute

Morgue File

Morgue File is an archive of free high resolution stock photographs. The photos are provided by individual photographers for use in creative derivative works.

The archive currently contains over 300,000 photos across a wide range of topics.

Morgue File also has a quest section, with challenges for photographers, a forum and a classroom section containing a series of photography tutorials.

Font Sites

There are a lot of sites online that offer downloads of different fonts, some for free and others for a small licensing fee. Try searching for "free fonts' in Google!

One such site is It offers a wide range of fonts, many for free, in different styles and themes.


April and May may be just two months in the first half of the year to some people, but to others, they both have special significance.

April is the time of year when we look back at days past and remember those who fought, and those who died, not only during World War I, but in all wars and battles since, as well. We honour their bravery and their sacrifice and we give silent thanks to those who served then, and to those who serve today.

Then, in May, our thoughts turn towards others who serve tirelessly in our communities. The Volunteers who make such a huge difference to the lives of so many, not only in Australia, but throughout the world.

Two different months and two different occasions, but they both share one important factor. For both, it's a time to remember and give thanks for the service and dedication of others who have made our communities and our world what they are today, and to know that they will continue to make a difference into the future, and to make a lasting impact on us all.


See you all next issue!



"The most difficult thing is the decision to act, the rest is merely tenacity."
- Amelia Earhart

"Whatever the mind of man can conceive and believe, it can achieve."
- Napoleon Hill

"Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do, so throw off the bowlines, sail away from safe harbour, catch the trade winds in your sails. Explore, Dream, Discover."
- Mark Twain

"Whether you think you can or you think you can't, you're right."
- Henry Ford

"Start where you are. Use what you have. Do what you can."
- Arthur Ashe

"I have been impressed with the urgency of doing. Knowing is not enough; we must apply. Being willing is not enough; we must do."
- Leonardo da Vinci

"You can't use up creativity. The more you use, the more you have."
- Maya Angelou

Page 7


Commonwealth Ombudsman
For complaints and general inquiries about Australian Government Departments or agencies.

Complaints - Ph: 1300 362 072;
Ph: 07 3005 7000 (Brisbane);
Fax: 07 3229 4010 (Brisbane);

Queensland Ombudsman
If you feel you have been treated unfairly by a Queensland public agency or its staff.

Toll Free: 1800 068 908; TTY: 3006 8174;
Ph: 07 3005 7000; Fax: 07 3005 7067;

Telecommunications Industry Ombudsman
Dispute resolution service for unresolved complaints about telephone or Internet services within Australia.

Toll Free: 1800 062 058


Anti-Discrimination Commission Queensland
Level 2, St. James Place
155 - 157 Denham Street, Townsville;
Ph: 4799 7020, 1300 130 670;
Fax: 4799 7021; TTY: 1300 130 680;

Dispute Resolution Service
Level 2, St. James Place
155-157 Denham Street, Townsville;
Ph: 4799 7870, 1800 809 605;
Fax: 4799 7871;

Office of Fair Trading - Qld Government
Townsville Courthouse
31 Walker Street, Townsville
Ph: 13 13 04; Fax: 4799 7488

Townsville Community Legal Service
2/181 Sturt Street next to Bendigo Bank
Ph: 4721 5511; Fax: 4721 5499;


Don't forget VNQ's website is filled with information and links to all sorts of valuable resources.

Updated weekly - Special Events Page
Find out what's on in the local area!

Updated every issue - Newsletter Page
Willing & Able is always available online!

Updated recently - Training Page
Workshop details, resources & more!


If you're on Facebook, why not look up VNQ, make a comment or add yourself to VNQ's friends list?


Spread the Word about Willing & Able

Please feel free to pass this newsletter along to others who you think might be interested.

To subscribe to this bi-monthly newsletter contact:



For information on special events in the local area, visit the Townsville Community Calendar, brought to you by the Community Information Centre volunteers.

Or visit the Special Events pages on VNQ's website.


Big Events in April/May
April 25 - ANZAC Day
May 11-17 - National Volunteer Week

Disclaimer: Whilst every care has been made to ensure the accuracy of this information, VNQ takes no responsibility for any error, omission or other mistake. Information is correct as of the date of printing. Contact organisations concerned for further details. Articles are sourced from a variety of sites and publications, including submissions by organisations. The opinions of the articles in this issue do not necessarily reflect the opinions of Volunteering North Queensland Inc.

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