To navigate the archive:
Click on the link in the above box to go to the issue, then click your Back button to return to this page.

Important Notices

Changed Details:
Some issues of Willing & Able (hard copy & enews versions) have been bouncing back recently.
If your organisation's contact details have changed, please advise VNQ of the new details.
Thank you.


Issue 140


June/July 2014

Volunteering North Queensland Inc.

Unit 6/56 Charles Street, Aitkenvale

Telephone: (07) 4725 5990

Fax: (07) 4725 5996



Hi folks!

Welcome to another info filled edition of Willing and Able for 2014! In this issue, we have details of training opportunities and conferences, as well as information on two organisations, changes to privacy laws and the ACNC's reminder notice for 2013 Annual Information Statements. We also provide details of some volunteer opportunities and some links for some great resources, including a list of child-safe online search engines. Want more? My editorial for this issue concerns Facebook's recent changes to how it includes items on your newsfeed (page 7) and don't miss the two special events listed on page 8. All this and more, inside!

So why not sit down, put up your feet and relax over this issue of Wiling and Able!



Credit where credit is due. Most of the information on the website and in this newsletter wouldn't be possible without the help of all the organisations who send VNQ information about special events or new resources that they want known. Thank you, all!

A special thanks to everyone who contributed articles especially written for this issue.

VNQ Website:

VNQ Email:

VNQ ABN: 89 493 383 445

Funny Quotes

"When you are courting a nice girl an hour seems like a second. When you sit on a red-hot cinder a second seems like an hour. That's relativity."
[ Albert Einstein ]

"My definition of an intellectual is someone who can listen to the William Tell Overture without thinking of the Lone Ranger."
[ Billy Connolly ]

Inspirational Quotations

"Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do, so throw off the bowlines, sail away from safe harbour, catch the trade winds in your sails. Explore, Dream, Discover."
[ Mark Twain ]

"You can never cross the ocean until you have the courage to lose sight of the shore."
[ Christopher Columbus ]

"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
[ Maya Angelou ]

Page 1


Volunteer Managers Network Meeting & Training Session

Here are the details for the next Volunteer Managers Network Meeting & Training Sessions.

July 17
Topic: Supporting Volunteers with Unique Needs

(morning tea will be provided)
VNQ Training Room
6/56 Charles Street - Aitkenvale

Please RSVP to:
Volunteering North Queensland


VNQ's Networking meetings are held bi-monthly and are a great opportunity for people in the community sector to meet each other, network and share their experiences, knowledge and learning. Attendees can suggest topics for discussion, guests or issues.

For more information, please contact VNQ on:
Ph: 4725 5990

Updating Contact Details

If your organisation changes contact details or postal address, please let VNQ know, so we can update our records and keep in contact with you. Thank you.

To update details, contact VNQ on:
Ph: 4725 5990 or


National Standards

The National Standards for best practice in management of volunteers is available for free download from the Volunteering Australia Website.


Hello Everybody,

As we move into the second half of 2014 I would like to thank all our members and friends for helping to contribute to the previous six months' successes.

This is our first newsletter since National Volunteers Week in May, so I would like to step back in time to review our 25th anniversary Celebration of the week.

As has become traditional, we again partnered with our members and friends. I am proud to say that this year some 20 groups and over 75 volunteers joined us for a special Volunteer Managers Network Meeting and/or the Community Morning Tea for volunteers. The Army Museum hosted the event at Jezzine Barracks. Julie Fraser of Diversicare was guest presenter at the Volunteer Managers Meeting and Jay from NQ Dry Tropics made his inaugural appearance as MC. 5 volunteering organisations contributed to the morning tea. Thank you to all those who helped make this a true community event for community, by community.

We also thank the Townsville City Council for the grant for catering assistance through the Mayor's Discretionary Fund.

Congratulations to the 87 volunteers who were nominated for Certificates of Appreciation. You are a shining example of the power of volunteers to make a difference in our community and change the world.

We anticipate further shared community celebrations in the future. But events like this are only made possible through a sprit of sharing and we welcome new members and partners for future events.

Last but not least, a heartfelt thanks to VNQ volunteers, to all our team, and friends who made the day a success.

I would like to remind you that memberships are due at the end of the financial year. Thank you for your support over the past year, it is much valued and we look forward to continuing to work with you.

If you would like to become a member of VNQ or need to discuss your existing membership needs please feel free to contact us. We are only a phone call away.

Kind regards,


Anita Berry
Manager - Volunteering North Queensland Inc

Page 2


Core 2014 Training Program

Community Skilling Series
Trainer: Gerard Byrne
Venue: VNQ Offices

Management Committee Essentials
August 06 - 5:30pm-7:30pm

September 06 - 9:00am-12noon

Sponsorship & Fundraising
November 01 - 9:00am-12noon


More details & training will be announced through the year on VNQ's Website - Training page.

Bookings Essential - limited places

For details or bookings contact:
Volunteering North Queensland Inc
Ph: 4725 5990 or

VNQ's Offices
Unit 6/56 Charles St - Aitkenvale

VNQ's training program is run in partnership with the Townsville City Council. tcc_bwlogosmall.jpg

Italian Language Course

The Dante Alighieri Society are running an Italian language course and an additional Beginners class.

Course starts: July 14 - 7:00pm-9:00pm
Runs Tuesday-Thursday for 12 weeks
Cost: $300
Society Membership: $20 annually

Additional Beginners Class
Saturdays - 9:00am-11:00am


For more details, or to enrol, contact:

or visit the website at:

Self Advocacy Workshop

July 01 - August 05
Tuesdays - 6 week course
Cost: gold coin donation for people with a disability


For full details contact:
Independent Advocacy
Ph: 4725 2505

Anti-Discrimination Training

Anti Discrimination Commission Queensland (ADCQ)
Level 2 St James Place
155-157 Denham St - Townsville CBD

Introduction to the Anti-Discrimination Act
for Managers & Supervisors

July 03 - 9:00am-1:00pm
Cost: $177

Introduction to the Anti Discrimination Act
for Managers, Supervisors & HR Staff

July 03 - 9:00am-1:00pm
Cost: $177


For more details contact ADCQ on:
Ph: 4421 4000 or


Gold Coast Conferences

23rd International Association for Volunteer Effort - World Volunteer Conference
17-20 September
Register at:

Youth Conference
15-17 September
For young leaders in volunteering aged 16-30 years.
Register at:


The official program is now online at:
Page 3


VNQ have a wide range of opportunities for volunteers. Here are a few of them.


Chamber Music Festival
July 31 - August 09

Volunteers are needed to help with a wide range of tasks for the Chamber Music Festival, including:

  • Rehearsal Venue Hosts
  • Drivers to & from rehearsals and performances
  • Festival Booth Attendants to help set up & dismantle info booths, sell programs, answer questions about the Festival and Townsville
  • Front House for ushering, ticket handling, greeting patrons etc

Volunteers will be offered complimentary tickets to festival events & concerts, a uniform, invitations to VIP & special events & a thank you celebration


Townsville Triathlon Festival
July 12-13

Want to help at the Townsville Triathlon Festival? They need volunteers to help with:

  • Drink Stations
  • Logistics (setting up of equipment)
  • Registrations & Enquiries
  • Marshalling
  • Distribution of Competitor Packs


Shop Assistants

Volunteer shop assistants are needed to help man a port kiosk selling goods to port workers & visiting seafarers. Morning, evening & afternoon shifts are available. Duties include:

  • Pricing goods
  • Stocking shelves
  • Assisting to keep the premises safe, clean & tidy


Volunteer Lead Tenants

Singles & couples are urgently needed by a church group to help young people transition from foster & residential care to living independently.

Volunteer Lead Tenants live in the same house & act as role models to the young people in their care.


Hospital Volunteers are needed to help with a wide range of tasks, including:

  • Front Desk
  • Gift Shop
  • Oncology
  • Children's Ward
  • Rehabilitation
  • Emergency Dep
  • GEM,
  • (Elderly Unit) Newspaper Trolley
  • Courtesy Buggy Driver
  • Women's And Children's Clinic
  • Justice Of The Peace
  • Breastscreen

If you can think of other ways that you could help the hospital, they would also be keen to talk with you.



Drivers are needed to take people to & from social and medical appointments etc, using company cars or bus. Drivers licence required. Bus driver's license is desirable.

A volunteer driver is also urgently needed to drive an aged care facility utility with picnic equipment to & from outing venues. Includes helping to set up & supporting residents to have an enjoyable outing.


Learning Links

Learning Links is a register of people who are willing to share their skills with others. This is a friendly, relaxed way to learn one-on-one or in a small group, at little or no cost for the learner. Volunteers work from one of Townsville's libraries at nominated times.


If anything listed has interested you, please contact us for more details at:

Volunteering North Queensland
Ph: 4725 5990 or


If you're on Facebook, why not look up VNQ, make a comment or add yourself to VNQ's friends list?

Page 4


Don't forget VNQ's website is filled with information and links to all sorts of valuable resources.

Updated weekly - Special Events Page
Find out what's on in the local area!

Updated every issue - Newsletter Page
Willing & Able is always available online!

Updated recently - Training Page
Workshop details, resources & more!


CIC - Three Directories

Townsville's Community Information Centre (CIC) has released three directories, including their annual Community Directory and two new local directories.

The Community Directory lists over 2000 community, government, arts, sport and cultural organisations in Townsville. It includes listings for groups as well as local service organisations.

The NQ Arts Directory is an online resource that lists those involved in creative industries throughout the Townsville, Palm Island, Burdekin, Charters Towers and Hinchinbrook region and aims to promote and connect creative or artistic people, arts-based businesses and organisations.

The Learning Townsville Directory is another online resource. It lists learning providers in Townsville, both formal and informal, so people have improved access to learning opportunities, whatever their ages or training/learning needs.

All three directories are available on the Townsville City Council website through a special link:


The CIC can also deliver presentations to your staff or clients about using these directories. To book a presentation, or for more details, or to submit an article into a directory, contact the CIC on:

Ph: 4771 4230 or

Ask Nola

The North Queensland Combined Women's Legal Service recently launched a new community legal information website called Ask Nola.

The aim of this website is to improve access to legal information and assistance for isolated, vulnerable or disadvantaged women. The website provides free legal information so community service providers in rural, regional or remote areas will be better able to assist women in their communities.

Ask Nola includes information on:

  • family law
  • defacto separation
  • property settlement
  • divorce
  • children's issues in family law
  • sexual assault
  • child protection
  • domestic/family violence
  • immigration (spousal visas and family violence)
  • Victims Assist

Ask Nola also hosts series of webinars (online seminars).

Property Settlement Series
August 27 - Property Settlement Series
October 29 - Spousal Maintenance

Children Series
July 30 - Making Arrangements for Children
September 24 - Relocation
November 26 - Recovery Orders

Kid-Safe Search Engines

Children often need to use online search engines for school reports or homework. However, many of those search engines return results including websites that aren't intended for kids.

Here are a few search engines or online portals that are safe for children to use.

  • Kuboo -
  • Kidzui -
  • dibdabdoo -
  • Fact Monster -
  • Searchedu -
  • Education World -
  • Surfing the Net with Kids -

Page 5



Comlink is a not-for-profit community group that has been providing transport and care solutions for Queenslanders since 1987. They first opened on the Sunshine Coast where they provide more than 100,000 passenger trips per year and offer Social Support and Centre Based Day Care services.

Recently they obtained extra Federal funding to open an office in Townsville to help meet the identified Australia wide need for transport services. Comlink is committed to providing their services to local residents to ensure access to vital facilities in the community such as hospitals, doctors and shopping centres.

To do this they need the help of the community. They are currently recruiting volunteers who are keen to lend a hand, as they are looking for a Townsville focus to help the Townsville community. They are particularly looking for car and bus drivers to drive their clientele for them. They are also looking for volunteer helpers to assist those with slightly higher support needs.

If you are interested please contact
Email: or
Ph: 4725 5993

Play Connect

Do you have a child aged 6 or under with Autism or language/developmental delays?

Play Connect runs sessions of stimulating indoor and outdoor activities including child centred art, music, construction and much more. Activities are play based and specifically suited to the needs of children with ASD or language and development delays.

Children don't have to have a diagnosis of autism confirmed by a doctor to attend. The sessions are free of charge and siblings are welcome.


Session Times
Tuesdays - 9:30am-11:30am (school terms)

Anglican Church of Ascension
cnr Mill Dr and Fulham Rd, Heatley
(Right next door to St. James Village)


Changes to Privacy Laws

Privacy laws changed on March 12 this year. The changes include a new set of Australian Privacy Principles (APPs) which detail how the private sector and Government agencies must handle people's personal information, as well as credit card details.

The new laws make it easier for people to find out who has their personal details, where they got them from and how they will be used, as well as being able to request access to personal information being held or request changes to such information.

For more details of the changes and an information fact sheet on the changes to the privacy laws, visit the website for The Office of the Australian Information Commissioner (OAIC) at:

Registering Non-Profits as Charities

The ACNC (Australian Charities and Not-for-profits Commission) has been sending out reminder notices to Non-Profit organisations for them to send in their 2013 Annual Information Statement or other info.

If you're unsure why your organisation has received one, it could be one of around 4000 organisations automatically registered with the ACNC due to information from by the Australian Tax Office.

If the ATO has endorsed your organisation as a charity in the past, it could now be listed on the ACNC register, making it a 'registered charity' and meaning that your organisation must submit your 2013 Annual Information Statement to the ACNC.

The ACNC register is freely available to the public.

MyPost Concession Account

Did you know that Australia Post offer a concession on postage stamps for eligible people?

Full details, including the eligibility criteria and the application form, are available on the website.

Page 6


Bombo the Wonder Dog

VNQ are supporting our volunteer Suzi Vincent's fundraising venture to raise money for Legacy by selling the delightful children's book her husband, Tony, created during the last weeks of his life.

Tony died from metastatic melanoma originating from naval service during the Vietnam War. As a side affect, in the last six weeks of his life, he experienced heightened creativity due to changes in the brain: so began the adventures of Bombo the Wonder Dog.

Bombo, who resembles the family dog, is a very smart black dog. He has the kind of adventures that children and the young at heart dream of. Among other things he goes on a secret mission in nuclear submarine, a train trip in New South Wales and a plane ride over Antarctica - with 10% discount for other dogs!

Suzi and her children have lovely memories of this special time with Tony as he entertained them daily with Bombo's adventures. They are hoping to share some of them with you whilst at the same time supporting Legacy.

Bombo the Wonder Dog is a lovely story with many forms of transport throughout the book as they were Tony's (and Bombo's) passion. The book also carries a strong theme about caring for others and making people happy. It is suitable for boys and girls from pre-school age to lower primary school level, but everyone will enjoy it.

The book is beautifully illustrated in high gloss.

Price: $15
Postage: $3

You can purchase your copy of Bombo from:
VNQ Office
Unit 6/56 Charles St - Aitkenvale


Email: or
Mobile: 0409 880 902


Please include your address and phone number if emailing orders.
Payment can be EFT or cheque.


If you've liked VNQ on Facebook but haven't been seeing any posts from us lately, it could be due to Facebook recently changing their newsfeed settings.

Posts from every group or person that you follow, or any of your friends, no longer automatically appear in your Facebook newsfeed. Instead, Facebook now determines who or what appears on your newsfeed, based on whether or not you tend to like or comment on that group, person or friend's posts.

To make sure that you're seeing posts from the ones you really want to see them from, be sure to like or comment on their posts from time to time. You don't have to do it for every post. Just one now and then is enough to keep someone visible on your newsfeed.

If you suspect you've been missing someone's posts, go to their page and check. If you're right, then liking or commenting on a post will get them showing up in your newsfeed again. You can also use Notifications to check and follow group posts. For organisations like VNQ, Follow will show their posts in newsfeeds.

See you all next issue!




"Strive not to be a success, but rather to be of value."
[ Albert Einstein ]

"The most difficult thing is the decision to act, the rest is merely tenacity."
[ Amelia Earhart ]

"Whatever the mind of man can conceive and believe, it can achieve."
[ Napoleon Hill ]

"Every strike brings me closer to the next home run."
[ Babe Ruth ]

"The best time to plant a tree was 20 years ago. The second best time is now."
[ Chinese Proverb ]

"Definiteness of purpose is the starting point of all achievement."
[ W. Clement Stone ]

"Believe you can and you're halfway there."
[ Theodore Roosevelt ]

Page 7


Commonwealth Ombudsman
For complaints and general inquiries about Australian Government Departments or agencies.

Complaints - Ph: 1300 362 072;
Ph: 07 3005 7000 (Brisbane);
Fax: 07 3229 4010 (Brisbane);

Queensland Ombudsman
If you feel you have been treated unfairly by a Queensland public agency or its staff.

Toll Free: 1800 068 908; TTY: 3006 8174;
Ph: 07 3005 7000; Fax: 07 3005 7067;

Telecommunications Industry Ombudsman
Dispute resolution service for unresolved complaints about telephone or Internet services within Australia.

Toll Free: 1800 062 058


Anti-Discrimination Commission Queensland
Level 2, St. James Place
155 - 157 Denham Street, Townsville;
Ph: 4799 7020, 1300 130 670;
Fax: 4799 7021; TTY: 1300 130 680;

Dispute Resolution Service
Level 2, St. James Place
155-157 Denham Street, Townsville;
Ph: 4799 7870, 1800 809 605;
Fax: 4799 7871;

Office of Fair Trading - Qld Government
Townsville Courthouse
31 Walker Street, Townsville
Ph: 13 13 04; Fax: 4799 7488

Townsville Community Legal Service
2/181 Sturt Street next to Bendigo Bank
Ph: 4721 5511; Fax: 4721 5499;


Spread the Word about Willing & Able

Please feel free to pass this newsletter along to others who you think might be interested.

To subscribe to this bi-monthly newsletter contact:



For information on special events in the local area, visit the Townsville Community Calendar, brought to you by the wonderful volunteers at the Community Information Centre.

Or visit the Special Events page on the VNQ website.

Cancer Council Cent Sale Fundraiser
July 20 - 1:30am start
Oonoonba State School Hall
Fairfield Waters Drive - Idalia
Entry: $2

Fundraiser for The Cancer Council.

Lucky door prize, raffles, tombola, afternoon tea & drinks available.

For enquires or to donate goods or services contact:
Mob: 040 888 4657 - Debbie


Townsville Astronomy Club
The Townsville Astronomy club are holding public telescope viewings. There are currently good views of several of the other planets in our solar system.
If you're interested in the stars, why not go along?

Wednesday evenings - from 6:30pm
(weather/cloud permitting)
The Strand - McKinley Street roundabout

Disclaimer: Whilst every care has been made to ensure the accuracy of this information, VNQ takes no responsibility for any error, omission or other mistake. Information is correct as of the date of printing. Contact organisations concerned for further details.

Page 8